Welcome to Petworld Online... your pet means the world to us.
Browse the widest range of “Pawsome” pet care products available in South Africa and all
this…only a click-a-way.
Shop for anything from dog food to “bunny chow”… all your other PETS requirements!
We offer an easy to navigate online store with secure shopping.
Click & Collect from any of our nationwide stores or take advantage of our free delivery when
you spend over R599!
Step 1: Select your products. Step 2: Create a customer account. Step 3: Select if you want to Collect from stores or couriered to your
door. Step 4: Pay via Credit/Debit/Cheque card or EFT Step 5: Once your order has been received, you will be notified via
e-mail. Step 6: Petworld will package your item carefully and notify you via SMS. Step 7: When your package is ready for you to collect or ready for courier to
collect from us, you will receive a notification via SMS Step 8: If the courier is delivering to you, wait for your final SMS to confirm
your package is on-route. / If you are collecting from your pre-selected store please head to
the cashiers for assistance.
How to Return your Items
Easy Returns & Refund for Online Pawchases
You have pawchased goodies online and would like to exchange or return. It just doesn’t fit or
you selected the wrong item? That’s pawfectly fine… Simply pop in to one of our
nationwide stores and one of your friendly, knowledgeable sales team
will assist you to find a replacement product or issue you a Petworld voucher to spend the next
time you In-store.
No Petworld in your area? No hassle, we can arrange for *Courier Collection.
Complete your return via your customer account
here.
*Petworld will refund you via eft/card and deduct the charge for Courier
Collection off the total amount for unwanted orders.
Issue
Valid
Courier Fees
Return Options
Refunds
Incorrect item sent
Within 7 days
Courier cost(s) paid by Petworld
Online/In-store
CARD
Exchange
Within 7 days
Courier cost(s) for your account
Online/In-store*
Voucher*/CC
Change of heart
Within 7 days
Courier cost(s) for your account
Online/In-store
Voucher
Damaged item
Within 7 days
Courier cost(s) by Petworld
Online/In-store
CARD
Defective item within 6-month **warranty period
More than 7 days
Courier cost to collect paid by Petworld Courier cost to return for your account
Online/In-store
CARD
*vouchers are in-store only.
How we Deliver
Click & Collect
You can opt to collect your items from the Store using the Click and Collect option. This will
be available during the check-out process. Simply complete your order online and once the items
are ready for collection, Petworld will notify you via SMS.
OR Door to Door Courier
1. Courier Delivery Info:
Petworld delivers Door to Door FREE of charge for orders over
R599
Under R599 a flat fee of R99,
throughout South Africa.
Deliveries take 48 – 72 hours to all areas in South Africa.
Delivery times: Mondays – Fridays 08h00-17h00 to home or office
Delivery Areas: All areas in South Africa
2. Track your order:
Click here to track an order
All Delivery enquiries can be directed to our Customer Services on
Office Hours: Monday to Friday 08h00-17h00
Call: 060 976 4498
Email: customerservice@petworld.co.za
FREE delivery on orders R599+
Order more than R599 and you will get free
delivery nationwide!
